Shipping & Returns
SHIPPING
Order Processing Time:
Orders usually take 1-2 business days to be packaged and sent out for delivery.
Orders within Australia:
Orders within Australia will take around 2-6 Business days for delivery. As we are based in Sydney, depending on your billing address your order arrival time may vary.
Free Australia Shipping is untracked and applies to all orders with no minimum order amount.
Express (local and International) Shipping is tracked, tracking number will be sent to our customers as soon as your order has been shipped. Orders within Australia will take 1-2 Business days for delivery.
Delays
The shipping times above are estimates provided by Australia Post. For International orders please allow for 7 business days of potential delays due to distance, public holidays or international customs / shipping processes.
There is no tracking on regular orders as we ship via Australia Post which keeps cost and prices low for you. If any orders go missing or late beyond 2 weeks of their expected delivery time we will aim to work out a resolution whether it be a refund or resend, just contact us and let us know if you have concerns about your order.
Please note there can be customs fees that fall outside of our control when items arrive your country and they are not covered.
RETURNS
----
You are able to cancel/refund an order if it is within 24 hours of making the purchase unless it has been shipped out already.
Due to spices being perishable goods, we unfortunately cannot offer you a refund or exchange if you have a change of mind after receiving your order.
Indian Spice Bar shall ONLY accept returns and refunds if you believe the product has arrived faulty or damaged in shipment. Please contact us and send us a photo of the issue.
If you have any enquiries with your order please send an email to info@indianspicebar.com and we will work out the best solution for you.
To complete your return, we require a receipt or proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, spices, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
Once we receive proof of product damage. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@indianspicebar.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@indianspicebar.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.